 FAQs
What is Privacy Matters 1-2-3SM?
When will I receive my Credit Report and Score?
How do I access my member benefits?
Is there a trial membership period? How does it work?
Can I cancel my program if I decide it’s not for me?
Can I cancel parts of Privacy Matters 1-2-3SM?
How can I contact you?
How do I change my address on file?
How can I request additional membership materials/information?
What is your Privacy Policy?
Is Privacy Matters 1-2-3SM Web site secure?
How do I opt out of receiving future marketing e-mails?
What is Privacy Matters 1-2-3SM?
Privacy Matters 1-2-3SM is a credit management and identity theft protection service that offers you three times the peace of mind with online access to your information at all three credit reporting bureaus. Through unlimited access to your 3-in-1 Credit Report and Score, which merges your credit information from all three credit bureaus into one easy-to-read report, you can quickly and easily check to ensure that your private information is accurate and up-to-date.
As a Privacy Matters 1-2-3SM member, you can also receive Triple Bureau Credit Monitoring Alerts that notify you of new activity to your credit files with all three bureaus. As a member you also have identity theft protection benefits, a credit card registry service and much more.
We encourage you to use these benefits to protect yourself against identity theft and fraud and to have greater peace of knowing that your personal information is accurate, safe and secure. Privacy Matters 1-2-3SM makes it easy!
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When will I receive my Credit Report and Score?
Once you’ve set up your online credit report account and gone through the identity and verification process, which is required to ensure your security, you will have instant, online access to your credit report and score.
To have your credit report and score mailed to you, simply download your request form, complete it and mail it to the address indicated on the form. You will receive your credit report within 7-10 days from the date your form is received.
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How do I access my member benefits?
To access your benefits, simply log in using your Membership ID # and ZIP Code to log in.
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Is there a trial membership period? How does it work?
Upon enrolling, you will have a trial membership period during which you can use the program benefits as much as you'd like. If you find the service is not for you, call us before the end of the trial period, toll-free at 1-877-993-6264, and you won't be charged the yearly or monthly membership fee*. If you wish to continue with your membership after the trial period you agreed upon, the low yearly or monthly membership fee is automatically charged to the billing source authorized by you.
All of this is clearly explained in your Offer Details when you sign up for any of our programs, and again when you received your Welcome Information.
* Online enrollees will be charged a $1.00 trial-period fee, in accordance with the agreed-upon enrollment terms.
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Can I cancel my program if I decide it’s not for me?
Absolutely. You have the right to cancel your membership at any time. There is never an obligation to remain a member.
You may cancel your membership at any time by one of the following methods:
1. to go directly to the Privacy Matters 1-2-3 Cancellation Center 24 hours a day and simply follow the instructions provided. You will receive an immediate confirmation that your membership has been cancelled.
2. Alternatively, you can cancel by contacting one of our Member Savings Representatives simply by calling the toll free number listed on the bottom of the Contact Us page.
If you cancel during your trial period, you won't be charged the membership fee.
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Can I cancel parts of Privacy Matters 1-2-3SM?
No, Privacy Matters 1-2-3SM is a complete package of benefits designed to work together to assist our members. Unfortunately we cannot separate out specific benefits from the total package.
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How can I contact you?
Visit our Contact Us page to send us an e-mail or call Member Savings toll-free at 1-877-993-6264.
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How do I change my address on file?
Simply visit our Contact Us page to send an e-mail, or call Member Savings toll-free at 1-877-993-6264. If sending an e-mail, be sure to include your name, membership ID #, old address and new address for the address change.
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How can I request additional membership materials/information?
All of your benefits are explained here, in the Privacy Matters 1-2-3SM member website. If you have additional questions, you can visit the Contact Us page to send us an e-mail or call Member Savings toll-free at 1-877-993-6264. If sending an e-mail, be sure to include your name, address and membership ID #.
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What is your Privacy Policy?
Click here to read our Privacy and Security Policy.
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Is Privacy Matters 1-2-3SM Web site secure?
Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.
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How do I opt out of receiving future marketing e-mails?
Sign on using your membership ID number, visit our Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you would like us to remove from our distribution list. Please note, to insure you remain as informed as possible on the status of your membership, after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.
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